Specialist, Import/Export Documentation Control – Level II – Dallas, TX

Specialist, Import/Export Documentation Control – Level II
Northwest Hardwoods, Inc
Location:  Dallas, TX



Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America.  A fully integrated, global supplier of wood products, NWH serves the furniture, cabinet, molding and millwork industries.  NWH’s Sales Operations Department is looking for Import/Export Documentation Specialists to provide excellent, dependable service to our customers and help grow our business.  If you are a reliable team player who demonstrates exceptional accuracy to detail and a can-do attitude, we want you on our team!



  • Act as senior level specialist for import/export team members, providing customer, supplier, and international documentation support to our fast-paced import/export organization.
  • Specializes in moderately complex technical and business matters.
  • Partner with internal and external stakeholders to prepare import and export commercial documents including but limited to, Booking documents, shipping, instructions, phyto certificates, bill of ladings & proforma invoices.
  • Monitors and efficiently completes paperwork and monetary transactions associated with international distribution.
  • Teach and mentor junior level import/export specialists to comply with varying import/export regulations by region and by country.
  • Work closely with the logistics team to secure vessel bookings and ensure on time delivery of customer orders.
  • Effectively coordinate with logistics teams, third party vendors and internally based suppliers to track inbound and outbound materials.
  • Review in process shipments to ascertain that proper documentation is received and complete per regulatory shipping application. Resolve problem areas
  • Develop a close working relationship with managerial team, Import/Export team members, supervisors, managers, existing customers. Build rapport with customer base.
  • Maintain records of customer interactions and transactions, including details on actions taken.
  • Efficient and effective communication with other sales associates, customers, vendors, and various key stakeholders throughout the company.
  • Support and share insight with Team Leader and Manager on international activities and performance against goals.
  • Adheres to corporate policies and procedures, international documentation compliance.
  • Other duties as assigned.



  • This is an experienced role with 3-5 years of relevant background required. High School diploma required.  Associates degree preferred.
  • Ability to use MS Office suite and trainable on Supply Planning, Transportation and Customer Relationship Management software, Sales software.



  • Logistics knowledge with experience preparing documents requiring highly accurate data entry
  • Self-motivated and can work independently with minimal supervision
  • May be called upon to assume a team lead role for the work group.
  • Analytical skills and able to resolve problems tactfully and diplomatically.
  • Highly personable approach.
  • Organizational skills which include management of multiple priorities, working well under pressure, reliability, and excellent attendance
  • Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines, accurately and on time
  • Learn new information quickly and apply to day-to-day operations
  • Possess confident and competent interpersonal communication and presentation skills
  • Communicate with people inside and outside the BU, representing company to the public and customers
  • Ability to work closely with individuals form diverse cultures, backgrounds, and geographies
  • Competent written and verbal communication skills with the ability to learn and adapt to a changing team-based work environment
  • Excellent skills with software, phones, full Microsoft Suite especially Excel, Outlook, Word
  • Ability to take initiative on continuous improvement processes
  • Willing and able to cross-train



  • This position will report directly to Manager, Import / Export Documentation
  • No relocation assistance available. This role will be based out of Frisco-Plano, TX


Northwest Hardwoods, Inc. provides a competitive benefit package that includes comprehensive medical and dental coverage, short- and long-term disability benefits, life insurance, paid vacation, paid holidays, 401(K) Retirement Plan with matching company contribution, and profit-sharing program.

Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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